Terms and Conditions


What's in these terms?

These terms tell you the rules for using our website www.firmsapp.io (our site) and the use of the FIRMs App available via our site.

Who we are and how to contact us

The FIRMs App and www.firmsapp.io are operated by us FIRMsAPP Limited. We are registered in England and Wales under company number 11078804 and have our registered office at 4th Floor, Euro House 1394-1400 High Road, Whetstone, London, United Kingdom, N20 9BH. Our main trading address is PO Box 49727, London N20 0YP.

To contact us, please email info@firmsapp.io or fill in our online form available <here>.

By using our site you accept these terms

By using our site and/or the FIRMs App, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site or the FIRMs App.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to our Privacy Notice, which also apply to your use of our site and the FIRMs App. Our Privacy Notice sets out the terms on which we process any personal data we collect from you, or that you provide to us.

We may make changes to these terms

We may amend these terms from time to time. Every time you wish to use our site or the FIRMs App, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site or the FIRMs App from time to time to reflect changes to our site, our app, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our site

Our site (but not the FIRMs App) is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe

To access the services on the FIRMs App you will be required to register as a user with us and pay the subscription fee set out in the Subscription Fees section below. When you register on our site for the FIRMs App you will choose a user identification code and password and may be required to provide other pieces of information as part of our security procedures. You must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@firmsapp.io.

Subscription Fees

To use the FIRMs App , you will be charged an initial subscription fee of £125 which will allow you access to your own personally encrypted account and personal secure database to hold any reports you create when using the FIRMs App for 12 months.

Upon expiry of the initial 12 month period, unless you provide us with 30 days' notice to cancel your subscription (by emailing us at info@firmsapp.io), it will automatically renew to a rolling monthly subscription and you will be charged £4.99.


The initial subscription fee for the FIRMs App and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your payment method selected via our payment provider Pay Pal.

The monthly subscription fee for the FIRMs App and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your payment method provided via Pay Pal and will be charged on the calendar day corresponding to the commencement of the new subscription period.

In some cases your payment date may change, for example if your payment method has not successfully settled or if you paid your initial subscription fee on a day not contained in a given month.

When making any payments through our site via Pay Pal you must comply with Pay Pal's terms of use available <here>.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, the FIRMs App, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Information on our site

You may print off one copy, and may download extracts, of any page(s) or reports produced via the site for your business's own use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes (that is, other than for your organisation's own use) without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

FIRMs Reports

Each time you successfully complete all of the Fire Investigation Road Maps relating to a fire scene in the FIRMs App it will generate a report that explains the methodology that you have taken during a fire causation investigation (FIRMs Report).

A FIRMs Report is only produced from the stored encrypted data from your account as a PDF when you require it following completion of all FIRMs. The report is not stored as a PDF. You may print off and may download any FIRMs Reports you have produced but must not modify the paper or digital copies of the FIRMs Reports in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You are entirely responsible for the data that you report to the FIRMs App and for the use to which you put the FIRMs Reports.

Information on this site

The FIRM App has been created especially using proprietary algorithms owned by us. The FIRMs App cannot work unless all the questions posed are answered. You must answer all the questions posed honestly and truthfully. Any false, inaccurate or incomplete data can lead to an inaccurate outcome report being produced.

If you do not complete the questionnaire a FIRMs Report cannot be produced [and the questionnaire will be stored for your personal access whilst your subscriptions are in force for completion at a later date].

That the FIRMs Reports produced by the FIRMs App are only as accurate as the data you input. We make no representations, warranties or guarantees, whether express or implied, over the accurateness of the FIRMs Reports or the FIRMs App.

The FIRMs App is a business tool, and not a consumer service.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our site; or

use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

loss of profits, sales, business, or revenue;

business interruption;

loss of anticipated savings;

loss of business opportunity, goodwill or reputation; or

any indirect or consequential loss or damage.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact info@firmsapp.io.

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

Back to Home